Things happen. At the end of the day, a watch is merely a complex sum of finely tuned mechanical components. For unexplainable reasons, even the tightest screw can unscrew; even the best watchmaker can make a mistake, and sometimes, the stars align in such a way that the time itself gets confused. Randomness, uncertainty, and disorder are mighty forces no one can overcome. Time favours entropy.
The good news is that events like this are very rare. Out of hundreds of watches sold, only one or two have been returned to the workbench, under guarantee. Ironically, the return rate of brand-new watches is slightly higher than that of second-hand models. When the watch grows out of its "infancy stage", and once the teething problems are ironed out, most watches behave in an orderly and predictable way.
You see, writing an apology letter is easy: "Dear Sir, I've made a mistake, I am sorry, I've fixed it." |
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